Courier Driver

How do I pick up a delivery order?
After accepting a delivery request, you can follow the navigation directions in your app to arrive at the location of the consumer. Alternatively, you can m...
Fri, 9 Feb, 2018 at 10:34 AM
What happens if I decline a delivery request?
If you decline a delivery request, it will be re-assigned to another Courier Driver but we strongly advise that you accept all delivery requests assigned to...
Fri, 2 Feb, 2018 at 11:15 AM
How much time am I allowed to get to the pick up address?
When delivery requests are sent out to Courier Drivers, the app automatically determines how far you are from the pickup location, based on the current road...
Fri, 2 Feb, 2018 at 11:25 AM
Can the customer track my dispatch progress?
Yes! Once you leave the pick-up location, the customer will be able to track your route and location in the Haraqisha app. The customer will also be notifie...
Thu, 11 Jan, 2018 at 4:02 PM
How do I deal with delays while on an active dispatch?
If you encounter any unexpected delays on your way to the delivery destination, the GPS function in the Haraqisha app will automatically adjust the estimate...
Thu, 11 Jan, 2018 at 3:45 PM
How are courier drivers paired up with delivery packages?
Delivery requests are sent out to Courier Drivers within a radius of 3kms but if there are none available, the search is extended further to a radius of 5km...
Fri, 2 Feb, 2018 at 1:20 PM
What to do if a customer changes the delivery address?
Once you have collected a package and are en route to the drop off address, a customer might ask you to deliver it to a different location. If you feel you ...
Fri, 2 Feb, 2018 at 1:31 PM
How do I receive payment for completed deliveries?
Payment for deliveries can either be Cash, via Mpesa or a Debit Card. If payment is Cash, you have an obligation to collect the full delivery fee from the C...
Fri, 2 Feb, 2018 at 2:05 PM