General FAQs

What is ETA?
This is the Estimated Time of Arrival. Before a trip starts, your app provides an ETA for when your driver should arrive at your pickup location. After yo...
Mon, 12 Feb, 2018 at 12:13 PM
Are there any marketing materials for Haraqisha?
Haraqisha Marketing Fliers are handed out free of charge by our Driver Partners. Information relating to our Marketing Campaigns can also be obtained from ...
Mon, 12 Feb, 2018 at 12:09 PM
I am experiencing issues with the app
Sometimes your app may freeze or not work correctly due to connectivity issues. When this happens,do the following Toggle Airplane mode to ON then OFF ...
Mon, 12 Feb, 2018 at 1:29 PM
Can I have Haraqisha on my Windows Phone?
Haraqisha is only available for Android version 4.2 OS and up.
Mon, 12 Feb, 2018 at 1:22 PM
Is there transaction limit for mobile money payments?
There are no transaction limits for mobile money payments. Driver partners can execute multiple mobile money transactions as they wish.
Mon, 12 Feb, 2018 at 3:41 PM
What is the canceling policy?
Once in a while, you may wish to cancel a ride once it has been accepted by the driver. Quite often,  a cancellation fee will be applied in order to compen...
Wed, 20 Sep, 2017 at 3:56 PM
Do you have a privacy policy?
Haraqisha has a privacy policy that affects everyone on the platform to hail rides, do shopping or delivery services. The privacy policy helps in promot...
Wed, 20 Sep, 2017 at 4:00 PM
Can I request a ride on my web browser?
At the moment, all rider requests are done through the Haraqisha app which is currently available in the Google Play store but with a planned release for IO...
Fri, 9 Feb, 2018 at 12:10 PM
Why should I use Haraqisha?
The Haraqisha app support rides, deliveries, and shopping making it convenient to meet your needs from the comfort of your mobile phone. No surge pricin...
Thu, 21 Sep, 2017 at 9:09 AM
Do Haraqisha drivers have a car seat?
Haraqisha drivers are not equipped with a car seat.
Thu, 21 Sep, 2017 at 9:12 AM