The way ratings and reviews work, is to anonymously give 1-5 star and maybe a comment.
This is basically to promote respect between drivers and their passengers.
Ratings depend wholly on successfully completed rides but canceled and rejected rides are not considered.
It is important for the drivers and riders to give feedback on their Haraqisha experiences, because this way we are able to improve features of the app and provide an ultimate user satisfaction.
As a driver, you're able to view the ratings of the passenger as soon as you accept their ride requests.
The rider also sees the driver ratings when their request is accepted, and a driver assigned to them.